Frequently Asked Questions
Please read our FAQ before sending us a message.
If you have trouble using our uploader please use our safe alternative method [File Transfer Protocol] (FTP) OR
If you would prefer to skip using our website and upload your image/images directly with our safe alternative method [File Transfer Protocol] (FTP).
Please let us know your order details, i.e. acrylic prints, canvas prints, acrylic block, photographic or canvas print, the size required and your delivery details with a telephone number. We’ll send through an invoice.
The range and quality of digital cameras are huge and the quality settings within these devices are even larger! If you need some help, email the image to us and a member of the team will help you.
All our canvas prints are ready to hang and framed. Our stretcher bars are 1.5 to 3 cm. deep.
Yes, we can use your own image digital image to create a photo canvas or acrylic print. Please contact us with your exact requirements.
We will produce your Canvas in one of three formats, with or without a wrap-around edge, often referred to as “Box Canvas” or “Gallery Wrap”. This is when the image folds around the edges of the frame to provide the most popular way of mounting your photo canvas print. If no wrap is required, then the photographic image is presented squarely on the front of the canvas and will have plain white or your chosen coloured edge for a more contemporary look. Please specify when completing your order. The default option is white edges.
Yes, we have the new online ordering system, the length plus width of the closest size on the price list will be an accurate price.
We try to ensure that the colours you see are as close as possible to the actual printed canvas print. Unfortunately, we can not guarantee an exact colour match as on-screen colours will vary dependent upon your monitor settings and resolutions.Please Note: Colours will vary from computer screens. We use Adobe (1998) colour space with a colour source of 6500k (daylight) or sRGB. Our screens and printers are calibrated on a regular basis to maintain accurate colour. If you receive your product and it is not the same as what your screen displays, it means your screen is not calibrated correctly.If colour accuracy is most important to you, please calibrate your screen to the print industry standard as listed above using a spectrometer. Ensure no part of your screen is exposed to direct sunlight and no bright lights are shining on your screen – your screen should be the brightest light source in the room. This will give you a reasonable representation of the printed product.Our experienced staff will ensure all colours are natural and true to life.
Yes, please contact us for further details.
Yes, you can. Just e-mail us your requirements when you check out and we will post your canvas print to the address provided.
We accept all major credit and debit cards also accept payments via PayPal
Yes, send us your cheque in the post and once payment has cleared, we will ship your canvas print to you.
Yes. Call our office on 1300 UPLOAD
Yes. We are happy to supply to interior designers, architects, retail outlets, offices and other commercial customers with canvas prints and photos on canvas. Please contact us on 1300UPLOAD
We aim to ship all canvas prints within 7 – 10 working days of you placing your order.